QBCC Licensed • 20+ Years Experience
Privacy Policy
How we collect, use, and protect your personal information under Australian law.
Last updated: 23 March 2026
1. Introduction
Pallet Racking Maintenance ("we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
- Contact details — name, email address, phone number, and business address
- Service enquiry details — information about your warehouse, racking systems, and service requirements
- Website usage data — IP address, browser type, pages visited, and referring URLs collected through cookies and analytics tools
- Communication records — correspondence via email, phone, or our contact form
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes for our racking audit, repair, maintenance, and installation services
- Deliver and manage the services you have requested
- Communicate with you about your projects and service updates
- Improve our website and services
- Comply with legal obligations
4. Cookies and Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and collect usage statistics. You can manage cookie preferences through your browser settings. We may use third-party analytics services (such as Google Analytics) that collect anonymised data about website traffic and user behaviour.
5. Disclosure of Information
We may disclose your personal information to:
- Our employees and contractors who need the information to provide services to you
- Third-party service providers who assist with email delivery, website hosting, or analytics
- Government authorities or regulators where required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Electronic data is stored securely using industry-standard encryption and access controls.
7. Access and Correction
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.
8. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
- Contact: Matt Gade — Owner & Lead Inspector
- Email: matt@palletrackingmaintenance.com.au
- Phone: 0407 009 493
- Location: Queensland, Australia